Knowledge assistant
Helya
An assistant that answers from the organization’s own documents and shows its sources.
- Platforms
- Desktop web
- Engagement
- All delivered under NDA to private clients, who own what we built. Screens are representative: no client names, no user data.
Built for teams whose procedures live in long documents. It answers in plain prose and cites the document and page behind each part of the answer.
The problem
Policies and maintenance notes were written for completeness and filed in shared drives. Finding the current clause took longer than the task it described, so people asked a colleague instead.
What we decided
Every answer cites document and page beside each claim; the source passage opens in a side panel.
Access follows the reader’s permissions, not the index, so a restricted file stays restricted.
Questions it cannot answer are collected as gaps: the clearest signal of what the documents are missing.
The answer column stays narrow, because the content is prose, not tables.
The question field holds its place at the bottom instead of moving between turns.
Screens